Competition Terms & Conditions

1. Introduction

These Terms govern your use of The Pack Butcher (https://packbutchercomps.co.uk) and your entry into any prize competition promoted on it. The Website and Competitions are operated by MCR Labs Ltd (trading as The Pack Butcher), a company registered in England & Wales under company number 17228923, registered office 10 Sproston Place, Middlewich, CW10 0FY ("we", "us", the "Promoter").

By entering a Competition you agree to these Terms and any specific rules published for that Competition. These are prize competitions of skill - they are not lotteries or gambling. Entry into the draw requires the correct answer to a skill-based question, and a free entry route is available (see Free Entry).

2. Eligibility

Competitions are open to UK residents aged 18 or over at the time of entry, except employees of the Promoter, their families and anyone connected with administering the Competition. We may require proof of identity, age and address before awarding a prize. We are committed to fair and responsible play; please see our Responsible Play page.

3. How Competitions work

Each Competition publishes its prize, ticket price, total number of tickets, opening and closing dates, skill question and any specific rules. A Competition closes at the earlier of its published closing date or all tickets being allocated. On a valid entry you are allocated one or more unique ticket numbers, chosen by our system. Some Competitions include instant-win prizes (clause 4) alongside the main prize drawn after close (clause 7). A Competition may set a maximum number of entries per person in its specific rules; we may void entries that exceed it.

4. Instant-win prizes

Where offered, a fixed number of ticket numbers are pre-designated as instant winners before the Competition opens. If a ticket allocated to you is a pre-designated winner, you win that prize immediately, shown on entry and confirmed by email. Instant wins may be cash, site credit or a physical item as stated. Winning or not winning an instant prize does not affect your entry into the main draw - every valid ticket is entered.

5. Skill question

To enter the draw you must correctly answer the skill-based question for that Competition. Only correct entries are entered into the draw and eligible for the main prize. The Promoter's determination of the correct answer is final.

6. Free entry route (no purchase necessary)

You may enter any Competition for free by post, with the same chance of winning as a paid entrant. Full instructions are on our Free Entry page. Each postal entry counts as one ticket and must be received before the closing date. Postal entrants are eligible for instant wins and the main draw on the same terms as paid entrants.

7. The draw and the main prize

After a Competition closes, the main prize winner is drawn at random from all valid entries using a verifiable random method; we may publish the method and a verification seed. The winning ticket number and the winner's first name and county will be published. We will notify the winner within 7 days; if a winner cannot be contacted or does not claim within 14 days, we may withdraw the prize and re-draw.

8. Payments, minimum entries and cancellations

Paid entries are processed securely by our third-party payment provider. Prices are in pounds sterling. Where a Competition has a minimum number of tickets and that minimum is not met, we may extend the closing date, draw on the tickets sold, or cancel and refund paid entrants. Except as required by law, entries are final and payments non-refundable once a ticket is allocated.

9. Site credit

Site credit can be used to enter future Competitions. It has no cash value, is non-transferable and non-refundable, and cannot be exchanged for cash except where required by law. We keep a record of all credit movements on your account.

10. Prizes generally

Prizes are as described in the specific rules; images are illustrative. We may substitute a prize of equal or greater value where necessary. Prizes are non-transferable with no cash alternative unless stated. You are responsible for any tax and running costs. UK mainland delivery applies unless agreed otherwise; risk passes on delivery.

11. Winner publicity

Winners agree we may publish their first name and county and the winning ticket number for transparency.

12. Accounts

You are responsible for keeping your account details accurate and secure, including a valid name and address for prize fulfilment. We may suspend accounts that breach these Terms.

13. Liability

Nothing excludes our liability for death or personal injury caused by our negligence, for fraud, or anything that cannot lawfully be excluded. Subject to that, we are not liable for entries not received due to technical failure or matters beyond our reasonable control, and our total liability is limited to the value of the ticket(s) you paid.

14. Data protection

We process your personal data in accordance with our Privacy Policy and UK data protection law.

15. Complaints

We aim to run every Competition fairly and transparently. If you have a complaint about a Competition or a prize, please contact us at support@packbutchercomps.co.uk with your account details and the Competition name. We will acknowledge your complaint within 5 working days and aim to resolve it within 28 days.

16. General

We may amend these Terms; the version in force when you enter governs that entry. If any provision is found unenforceable, the rest continue in force. These Terms are governed by the law of England & Wales and subject to the exclusive jurisdiction of its courts. Questions: support@packbutchercomps.co.uk.